With each passing year, the ability and popularity of artificial intelligence is growing, and in all fields and often - regardless of the real needs of the enterprise or organization. Automation and machine learning have become in demand in all kinds of business processes so much that many can no longer imagine how they survived before their emergence. However, in the harsh realities, this trend has not only clear advantages, but also pitfalls, which reflects the statistics of perception of innovation by the business and society as a whole. It is worth exploring in more detail what is happening against the backdrop of scaling AI with its pros and cons.
Business: AI continues to be popular with business executives despite the cost, frequent implementation challenges, and ongoing risks
- According to the American Institute of Artificial Intelligence, Allen, China overtakes the US in the amount of research submitted and published in the field of artificial intelligence. It is projected that by the 2020 year of such research will be more by 10%, and by 2025 th - at least by 1%. That is, the country is in any case advancing in its scientific achievements in terms of exploring the areas and capabilities of AI.
- According to Celonis, 73% of big business executives in the 2019 year consider AI and ML as areas where they are ready to increase their investment to modernize and improve their business. At the same time, only 33% of them are ready to invest in the deployment of relevant technologies in order to scale them further. Others want to transform only "visible" business processes through analytics and automation.
- According to Sophos, 71% of US businesses plan to use more AI and ML tools for security this year. But only 49% of IT professionals as a whole treat these technologies with utmost confidence, while 76% are afraid of the risks associated with the use of smart technologies.
- According to DXC, 82% of IT business decision makers agree that enterprise-wide strategies for investing in AI-based technologies will provide significant competitive advantage. But only 29% said their companies were already using these strategies.
- According to Cisco, 66% of US security experts say they are ready to rely on artificial intelligence, a figure nearly 10% lower than last year. Cisco explains this by standard fluctuations among AI proponents as the best tool in the field, and among those who see more risks than AI in opportunities. In addition, there is a great deal of conviction that any "migration" of data to cloud services calls into question the security of that data, especially when it is open and publicly available.
- According to Sophos, at the beginning of 2018 year, 83% of large IT companies said they had all the AI and ML-based tools they need to protect against cyberattacks. However, 36% of them admitted that in the last 12 months their organizations have been exposed to at least one destructive cyberattack, despite the use of modern technology security tools.
- According to Adobe, nearly 90% of US IT leaders believe that in the future, the use of AI and ML will grow exponentially, despite the risks. At the same time, 41% of them are still in search of the best AI technology solution that can be the main and most reliable factor in their decision making of any rank. The most commonly voiced concerns today relate to data security (47%), directly to the AI and ML implementation process (40%), innovation promotion and the ability to create your own innovative product (40%).
- According to Gartner, 37% of IT executives are either piloting or already using progressive AI-based bots and virtual assistants for VCA-based clients. At the same time, 67% of representatives of companies in different industries call these technologies the most valuable tools in contact centers and claim that they are essential for improving the customer service system as a whole.
Society: Many people are scared of artificial intelligence, but more often than not politicians and bureaucrats trust it
- According to IE University, 56% of Europeans consider it a very sad prospect when machines will, for the most part, take on the lion's share of routine human work. At the same time, respondents consider it a progress and do not see it as a global risk to humanity. To date, most respondents believe that it will be sufficient for machines to replace only those jobs that are dangerous or harmful to human health. Most people agree that governments should limit the number of jobs that businesses can replace with machines. Interestingly, 25% of Europeans are in favor of allowing artificial intelligence to make important decisions about governing their country (43% in the Netherlands, 31% in the UK and 31% in Germany).
- According to BCG, 61% of Internet users worldwide are concerned that AI may have a profound impact on the outsourcing market. Another 58% believe that governments should regulate AI deployment to protect jobs, 32% have raised concerns about potential ethical issues related to AI, and are concerned about the possible lack of transparency in AI decisions. However, most respondents welcome the scaling of innovation and the latest technology in the world.
- According to Helpshift, 45% of customer service questions / requests were fully automated with the use of bots, leaving all customers satisfied.
- According to The Verge, artificial intelligence is even used in prisons: in Finland, prisoners classify data to prepare AI algorithms for one well-known startup, which views such partnerships as a kind of prison reform that allows prisoners to acquire new skills for a "new life".
Science and Education: Establish research and education centers in the United States with a focus on "multidisciplinary collaboration and diversity of thought" in the context of exploring AI and enhancing its capabilities
- College of Computer Engineering, Massachusetts Institute of Technology Schwartzman (USA) will teach students a multidisciplinary approach to artificial intelligence. This will help weigh the potential downsides and risks of AI, as well as uncover its best strengths by disseminating this information to all walks of life.
- Stanford University (USA) is opening a new institute dedicated to the study and development of technologies and applications of artificial intelligence, focused on interaction with man in ordinary life. The mission of the institute is to promote research, education, policy and practice in the field of artificial intelligence to improve the well-being of society.
Trends: AI today is in fact the fundamental foundation of the new digital economy and the largest area of global investment
- According to MMC Ventures, the focus and funding of around 3 on thousands of anticipated AI-related startups in 13, the most advanced EU countries in this area, in about 40% of cases are focused on developing new smart technologies for business.
- According to IDC, global spending on artificial intelligence systems is projected to reach $ 2019 billion by the end of 35,8, 44% more than in 2018 year, and more than double (to 79,2 billion) by 2022 year.
- According to Gartner, the business value of AI has reached 1,2 trillion. $ worldwide in 2018 year and will grow to 3,9 trillion. $ to 2022 year.